Canadian Reliable Vanlines

ı was very hesıtant on hiring a company to move my stuff to Canada. I have a lot of extremely valuable paintings and sculptures. My husband had recently became ill and we decided to move closer to our kids. Right off the hop Mike was first to contact us and assured us that his team was highly skilled in professional packing services. He kept in touch all the way until a few days after the delivery which was nice. I felt like I was more than just a customer. The truck arrived a day before us so I had my daughter give them acces to the house. They were really friendly with the children & overall very accommodating.

Move size: 2 Bedroom Home Service cost: $3000

It's strange to find such a company in Canada. The employees are very clever at phishing and they talk gently at first and prepare people and then simply keep their promise after they take $ 200 from the customer and then do not answer their phone and shut it down to evade the customer. I booked an appointment with Mark last April and took a deposit of $ 200 then I called them and send emails many times with no response from thier side it's worst company a man could see in his life. I will sue them until I get my right.

Move size: 1 Bedroom Home Service cost: $850

I had contacted Mark and his team with a last minute move request, they made sure to tell me all the details for the move and secured my date for the earliest date available. They were very professional and had great customer service. Our move went very smooth. They delivered all our belongings as promised and charged the quoted price that was very reasonable.No hidden fees. No extra cost. No damage to our furniture. Would highly recommend them. Thanks again Mark and the Canadian Reliable Team !!

Move size: 4 Bedroom Home Service cost: $7200

Mark is a actor a very good ACTOR, he will showed his true face once he got your DEPOSIT.

Before we booked with him he was professional, responding properly to our concerns, calling and sending emails several time.
As soon he gets the deposit he started ignoring emails and calls.
I booked for May 30th, 1 day before the 3rd party called saying they can’t do it tomorrow MAYBE the next day. I called to complain that, Mark and the agent I spoke with was Extremely RUDE and ARROGANT, they finally pick up my stuff May 31st, the movers had NO EXPERIENCE about moving one of them show up with " sandals " he broke my dresser and offer me 20$
NONE OF MY FURNITURES HAS BEEN WRAPPED AND PADDED like the agreement said.

When we arrive at Gatineau, I start calling every day but no one in this company was able to give me a prompt answer about the delivery.
We finally sublet our lease and took a furnished place, because we had any idea when they’ll delivery our stuff.

The best of the best is when I call last week Mike told me my stuff is in storage in MONTREAL. Meaning, they pass all the way to my city and dropped it there.
They delivery 8 WEEKS, 2 MONTHS LATER, with a lot of DAMAGES and MISSED items. The quote of 750$ ending up being 1376$ + storage ( I paid)+ a new company a have to pay to delivery in my new address.

My move with Mark was a nightmare and cost me LOT OF MONEYS.
SUIT you until I get my RIGHT

AVOID THIS COMPANY ABSOLUTELY ❌.

Move size: 2 Bedroom Home Service cost: $1375

I booked a move with Mark Kross, who was very nice and prompt with his reponses to me, until he got my deposit. Four days before the move, I contacted him to confirm the move, but got no response. The day before the move, I phoned him, but he referred me to the company's dispatcher, Michael Chavati. He was a real joy to deal with. He told me flatly that they can't come for the next two weeks. I explained that my lease was up, and the apartment was rented, so that I would be liable for substantial damages. He reiterated, very rudely, "Can't do it. It's not happening". I asked why then did he accept the contract, and deposit my down payment. He said that, at that time, he could do it, but other jobs came up. I told him that if I have to pay damages, I will hold him liable. His response: "See you in court, bro." They did not even have the courtesy to let me know that they weren't coming, to give me a few days' notice. Disgusting, dishonest people. The irony is that their company is called "Reliable".

Move size: Studio Service cost: $1800

This is a horrible company, do not use, ever.
Movers arrived with a truck that leaked oil and I was told that they would be parking on the driveway or moving service would not be provided. I was also told that any leaked oil would be my problem and I would need to arrange clean.
They would not walk the extra 10 feet to end or driveway and left without completing the job.

Reliable Van Lines subsequently refused to refund the charge to my credit card for job they refused to complete.
I then told in a patronizing manner that Reliable Van Lines uses subcontractors and they are not responsible for the actions of the actual moving company.

Ridiculous unprofessional and downright rude.

Move size: Partial Move Service cost: $2000

These people are very ridiculous and cheaters. They don't know how to respect the customers. They will tell one price before they load our furniture and later while delivering them they give completely a wrong notes, they cheat for money and they are very harsh, rude, and even they throw bad words. And mainly the staff are reckless. For your good sake please avoid them. Go with good reliable people instead of them. Even we loose some money get some respect and peace of mind, and its up to you..

Move size: 2 Bedroom Home Service cost: $750

Where do I begin?
So the quote they gave me was for 2000 lbs and my move was only about 400lbs over and they doubled the price, even though that shouldn't have been the price based on their per pound cost. They also had said that packaging for furniture was include but got charged much more for packing it.
They told me my move would leave either Nov 4 or the 14th and I rushed packing to be able to get my stuff into the Nov 4 shipment as my mother had a flight back from NS to ON on Nov 23. From the 4th adding 7 to 10 days as they said, should have given my mom plenty of time to help me get settled. But they had "delays" and kept pushing back my shipment date. What day did my move arrive? Nov 23rd! During my wait time I called a few times to get updates about my move. One time I had the misfortune of speaking to "Steve". He was rude and condescending, saying that I got a good deal and should not be expecting so much (I.e. that the move would arrive within the time THEY SAID). He also said that I was just looking for a discount and would not be so upset if I got one but they "under no cicumstances" gove discounts. They broke one of my dresser drawers and a painting frame but won't get reimbursed due to the deductible they failed to include in their original quote. All in all terrible service on their part. The only positive I will say is that the gentleman who they hired to deliver my stuff were nice.

Move size: 1 Bedroom Home Service cost: $1900

1) The movers came over 20 min late around 11:20AM on July 25th, 2019, took 10 min to look around and tried to bill us for their transportation time it took to get to our address saying this is company policy. I'm sorry but I have been around the business long enough to know that a move starts when the workers show up on the site ready to work, not for their drive to work! 2) The workers came tired, kept taking smoke breaks, and were wasting time at every opportunity they had. They said that they started at 6AM and that this was their second move as the reasons why they were so tired. Once again, this is not our problem, we are paying $140/hour for work, not to send us tired workers who don't have the energy to do the job! 3) The workers used strong packing tape by hand on almost everything including to close drawers and hold shelves together etc. I only use packing tape for boxes so I asked why they are using packing tape, they said it works great and is faster that way. 4) They packed the truck unprofessionally so that we couldn't fit our small two person row house contents in a single truck. They promised us that it would be faster just to come back for a quick 2nd trip to grab the lawn mover and a few other items than to try to squeeze them in one load. 5) The distance between the two houses is about a 10 min drive, 15 min max in traffic. They took almost an hour to get there. Now I understand that they have to stop to eat dinner between the locations but we are not paying them 45 min to eat lunch. When I used to work as a mover, I would pack sandwiches and eat them during the drive between the addresses not to waste any customer's time! At this point we got upset and made them aware of our frustrations. For their 45 min lunch and 20 min late arrival, they argued about their company policy to pay for transport time etc. but admitted some fault and agreed to deduct a half hour off the total bill (half of the time they wasted not working) 6) They quoted us just 3 hours for the unload (because we had my two friends helping now) until 8:30pm, we paid $1438.60 on top of our $200 deposit. 7) Around 7:00pm, they were barely moving and what look like purposely stalling. We offered them cold water all day and did our best to try to keep them motivated. They purposely stalled so that the last 40 min was just cleanup of their mats and truck, have a smoke etc. and they refused to go back for 2nd load as they had promised! 8) So on top of all the money we paid, we had to rent a small U-haul Truck to go back for the lawnmower etc. to finish the job this unreliable company could not do. 9) On top of the extremely poor moving experience, as we were unpacking our furniture and items over the days, we also noticed that the packing tape the movers used was not peeling off the furniture properly. The packing tape has done permanent damage to our very expensive armoir, shelves and desk etc.

Several emails with pics of the tape permanent damage to the furniture remain unanswered.

Move size: 3 Bedroom Home Service cost: $1638